What is a common reason for Xero rejecting an import template?

The rejection of an import template in Xero often arises when the column headers have been edited or removed. This is because Xero relies on specific headers to understand the data structure and ensure that the information aligns with its requirements. If headers are altered or deleted, the system cannot match the incoming data to the relevant fields in its database, leading to a failed import process.

While other factors may contribute to import issues, like excessive columns or file size, the most critical element is the integrity of the column headers. They must conform exactly to the format and naming conventions that Xero expects; any deviation from this will result in rejection, as the software will be unable to accurately interpret the data provided.