What should a user do if they do not see an option to claim non-reimbursable expenses?

The best action for a user who does not see an option to claim non-reimbursable expenses is to check with their manager regarding bank account assignments. This is important because the visibility of certain expense claim options can depend on how the user’s accounts are set up and whether they have access to the correct categories or payment methods. If the bank account assignments have not been configured properly, it can restrict a user's ability to see and claim specific types of expenses, including non-reimbursable ones. Therefore, consulting with a manager can help ensure that everything is set up correctly within the system to facilitate the claiming process.

The other possible actions, while they may seem reasonable, do not directly address the potential underlying cause of the visibility issue related to account assignments. Contacting Xero support may be appropriate if configurations are confirmed to be correct but doesn’t help in verifying current settings. Assuming ineligibility without checking account setups could lead to missed opportunities for legitimate expenses claiming. Manually entering expenses regardless might not be compliant with company policies or accounting practices and could lead to further complications down the line.